Privacy and Cookie Policy

Candelabro S.L. operates www.garciarequejo.com, situated in Pol. Ind. de Bayas – Parcelas Nido – Naves R3 a R5 l 09200 Miranda de Ebro (BU), Spain, C.I.F B09296963, registered in the Registro Mercantil de Burgos within the volumen 338, book 129, 129 page and followings, page BU-4550 (García Requejo this point on).

According to the Spanish Organic Law 15/1999 for the Personal Data Protection, of Decembre 13, and to the latest General Data Protection Regulation (GDPR), García Requejo informs about the creation of a personal data file generated by and under García Requejo responsability with data obtained from garciarequejo.com.

This file will manage your contractual relation with the Company, as well as promotional activities by García Requejo or by third parties through any channel, including comercial messages by SMS, email, postal mail… that we may consider of your interest, based on the research and segmentation of the data given during the website navigation, from the cumplimented forms data, as well as those extracted from comercial relation or the delivery of the items purchased.

To communicate and exercise your rights to access, rectification, elimination, processing limitation and objection, you may write to the person in charge of the personal data archive to the following address:

Candelabro, S.L.
Customer Care Department
P.I. de Bayas – Parcelas Nido R3/5
09200 Burgos (Spain)

or by email to info@garciarequejo.com

Please indicate your name and your email account. You should attach a copy of your Identity Document. In case these data are related to an order, the Spanish law obliges to save them for 5 years. Because of this they won’t be deleted or rectified during this period of time.

García Requejo commits to respect the confidentiality of the files and to use them according to the agreement, as well as to keep them and avoid the alteration, loss, non-authorized access or treatment, according to the Regulation of Security Measures related to the files containing personal data.

Cookies

What are cookies?

It is a text file that a web server stores on the users computer by the websites they visit. Cookies is used to remember users preferences and behavior across the website.

There are two different types of Cookies:

• Session cookies: Information is remained in a temporary memory location then subsequently deleted after the session is completed or the web browser is closed.
• Persistent cookies: Also known as stored cookies. In this case, information is remained in the cookies file of users computer until it is expired.

Cookies cannot look into your computer or obtain information about you or your family, nor be able to read any data you have stored on your hard drive. In other words, cookies are just harmless file and will not pose a security risk to your device.

What kinds of cookies do we use?

We use essential, performance and marketing cookies.

Essential cookies: They allow us to browse the website and access to its functions, such as accessing to the website or to the securing areas of a website or displaying customized content.

Performance cookies allow us to know the number of people who have visited the website and how they move through it. All the statistics is anonymous and the process of tracking or analysis of behavior is not targeted at an individual user. Performance cookies is aimed to improve the performance of our website.

We use Google Analytics to collect information about your online behavior. We use this information to produce reports that help us improve our website. This data is collected anonymously, from the number of visitors to the website, where they came from and what pages they have visited. For more information about Google analytics cookies, please visit the following link: https://marketingplatform.google.com/about/.

We use Woopra to collect information about your online activity on our website. We use this information to produce reports that help us improve the site. This data is collected on a personal basis, including the number of visitors to the website, where the visitor came from and the pages visited.

Besides, we use Tawk.to as a tool of chat with customers, which also uses cookies to monitor users behavior and obtain their information. This information will be only used for improving our customer service when we engage in a business conversation.

For more details about the cookies we apply on our websites, please refer to the table below.

List of cookies we collect

Magento

COOKIE - Name	COOKIE Description
CART	The association with the cart.
CATEGORY_INFO	It collects the category information to show pages faster.
COMPARE	Related to the products that the user adds to his Products Comparation List.
CURRENCY	Related to the selected currrency.
CUSTOMER	This cookie keeps an encripted version of the client identification.
CUSTOMER_AUTH	Indicator to know if the user is logged in.
CUSTOMER_INFO	It keeps an encripted version with information about the segment to which the client belongs.
CUSTOMER_SEGMENT_IDS	Related to the client sector.
EXTERNAL_NO_CACHE	It indicates if the cache is enabled.
FRONTEND	Session identification number in the server.
GUEST-VIEW	It enables that clients can edit their orders.
LAST_CATEGORY	It keeps information related to the last category that the user has visited.
LAST_PRODUCT	It keeps information about the last product visited.
NEWMESSAGE	It indicates if a new message has been received.
NO_CACHE	It indicates if the use of the cache is permitted.
PERSISTENT_SHOPPING_CART	Links to the cart information and the history.
POLL	Identification of the polls in which the user has participated recently.
POLLN	Information about the polls in which the user participated recently.
RECENTLYCOMPARED	It keeps information about the products compared recently.
STF	Information about the products sent by email to friends.
STORE	It keeps information related to the online store front-end or to the selected language.
USER_ALLOWED_SAVE_COOKIE	It keeps information about the cookies accepted by the user.
VIEWED_PRODUCT_IDS	It keeps information about the products visited recently.
WISHLIST	It keeps encrypted information about the products added to the Wish List.
WISHLIST_CNT	Related to the number of products in the Wish List.

Other services

Name	Duration	Type	Purpose
_ga	2 Years	Third party - Google Analytics	Distinguish website users by assigning them a random unique identifier.
_gat	1-10 minutes	Third party - Google Analytics	Limit requests from the website, regulate the sending of data to Google Analytics.
_gid	24 hours	Third party - Google Analytics	Distinguish website users by assigning them a random unique identifier.
__tawkuuid	18 meses	Third party - Tawk	Use of online chat. This cookie remembers the end user so that past chat conversations can be identified to improve service.
TawkConnectionTime	Session	Third party - Tawk	Cookie set by the live-chat support platform Tawk.to
wooTracker	730 days	Third party - Woopra	We use Woopra to collect information about your online activity on our website.

The cookies applied on our website will not be used for any other purposes than those mentioned before.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

Generally, you can do this in your browser settings or in the "help" menu. However, if you use your browser settings to block all cookies (including essential ones) you may not be able to get access to all or part of our website.